Summary
- 30% advance confirms a booking. The balance is due 15 days before arrival.
- Cancellation charges rise from 10% to 100% as the arrival date gets closer.
- If roads close or an official advisory stops travel, you get a credit note valid for 12 months.
Payment
- A 30% advance confirms the booking.
- The balance is due 15 days before arrival.
- Peak dates need a 50% advance. Peak dates include Christmas to New Year, the tulip season and school holidays.
- Bookings made within 15 days of arrival need full payment.
If you cancel
The charge is a share of the total package cost and depends on how close the arrival date is.
| Notice before arrival | Charge |
|---|---|
| 30 or more days | 10% |
| 15 to 29 days | 25% |
| 7 to 14 days | 50% |
| 3 to 6 days | 75% |
| 0 to 2 days, or no-show | 100% |
Flights, trains, gondola tickets and permits booked for you are not refundable.
Date changes
- One free date change is allowed if requested 21 or more days before arrival. It depends on availability and any price difference.
- Later changes are treated as a cancellation.
Weather, road closures and government orders
- If roads close or a government advisory stops travel before the trip, you get a credit note valid for 12 months, or a refund minus costs that suppliers will not return.
- If this happens during the trip, we arrange alternative stays and sightseeing. Extra hotel nights are paid by you.
During the trip
- There is no refund for unused services or for leaving early.
- In Ladakh, if altitude sickness forces an early return, unused nights are not refundable. Travel insurance is strongly advised.
If we cancel
You choose between a full refund and an alternative trip of equal value.
Refunds
Refunds are paid within 15 working days to the original payment method.
Questions about this policy: [email protected] or +91 70067 38351.